Engineering Technician

Join the team at Midtronics, where innovation drives everything we do. As the global leader in automotive battery diagnostics and service, we’re at the forefront of the electric vehicle revolution, creating cutting-edge solutions that power the future of transportation. At Midtronics, you’ll have the opportunity to work with passionate experts, solve real-world challenges, and shape the future in a rapidly evolving and growing industry.

A day in the live:

The Engineering Technician will be responsible for troubleshooting, repairing, testing, and calibrating products returned from customers. The technician must have the ability to disassemble the units, identify the problem, replace defective parts, and document the outcome. This position requires an individual that has a problem solving mindset, solid electro-mechanical skill-set, and the ability to navigate across departmental lines, utilizing all available resources to solve issues.

Job Functions:

• Acquire and maintain product knowledge and become a subject matter expert for Midtronics products.
• Enter and manage Return Material Authorizations (RMA).
• The technician must have the ability to disassemble Charger/Tester units, identify the problem, replace defective parts.
• The technician is responsible for maintaining a tidy and structured service lab.
• Work directly and collaboratively with Sales, Product Management, Engineering, Service and other internal support to resolve and/or escalate customer issues and concerns.
• Coordinate with Service, Operations and Sales to meet shipment deadlines.
• Resolve or escalate shipping issues with customs / lost packages / documentation.
• Provide world class customer support via phone and email in a high volume technical support contact center.

Qualifications:

• 3 years’ experience providing technical support in a professional setting.
• VMBO/MTS Diploma or equivalent preferred.
• Prior troubleshooting/repair center experience is preferred.
• Automotive field experience preferred.
• Must possess strong organizational skills.
• Technical aptitude or electro-mechanical skill-set required.
• Excellent listening skills and the ability to ask probing question, understand concerns, and overcome obstacles/objections.
• Ability to multi-task/manage multiple projects at one time.
• Knowledge of Windows based software programs including MS Office and MS Outlook.
• Business fluency in both English and Dutch.

We offer:

• Competitive salary.
• Commuting allowance home/work.
• Bonus on company and personal targets.
• 25 holiday days in case of FT employment.
• All year-round travel insurance including family members.
• Participation in the pension fund (Zwitserleven) with minimal own contribution.
• Comprehensive package of insurance like stop loss insurance in case of illness, WGA gap insurance, WIA excess insurance.
• Possibility to work from home if projects allow this.
• Lots of company and team activities and events!

 Graag solliciteren?

VLSG verzorgt de werving & selectie namens Midtronics voor deze vacature. Heb je interesse in deze positie en wil je graag solliciteren? Mail dan jouw CV + motivatie naar: info@vlsg.eu Voor meer informatie kun je contact opnemen met VLSG Search Solutions via: 085 – 822 11 55.