ZOLL Medical Corporation
develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally!ZOLL provides innovative technologies that make a meaningful difference in people’s lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
Working place: ZOLL Medical, Elst
The position of the ” Technical Service & Business Admin” includes the following administrative tasks. The planning and execution of service processes, the development of service offers, the assumption of tasks, accounting and logistics.
Essential administrative tasks:
- Order processing / Order entry / Invoice creation / Invoice processing
- Service entry and outgoing inspection
- Spare Parts Administration / Purchasing / Procurement / Stock Count
- Company corporate related correspondence
- Warehousing, packaging, shipping
- Notification of special incidents according to MDR to the supervisor
- Close cooperation with the whole Central Europe Service Team
- Provide feedback to Supervisor and the Repair Depot Manager Central Europe in case of any problems, solutions, or opportunities
- Assist in the promotion and sale of upgrades and options (e.g. service contracts)
- Identify and implement improvements that enhance the customer´s satisfaction with ZOLL
- Maintain an up to date knowledge of all ZOLL products in the Tech Service portfolio
Essential Business Development tasks:
- Support on selling and renewing service contracts
- Administration activities related to service sales activities
- Providing (service sales) reports to Management in SFDC
Essential technical tasks:
Making sure all tasks are done well on time, minimizing overall TAT (turnaround times), tracking of activities in the Complaint Management System database, handling of incoming customer calls and inquiries. hands-on contribution to day-to-day output of department and ensuring that all legal and regulatory requirements are met in a timely fashion.
Skills Requirements:
- IT skills in MS Office products, Oracle, SFDC
- Technical affinity
- Strong organizational skills, being able to manage own workload proactively
- Be a problem solver, analytical and methodical thinker
- Strong interpersonal skills, excellent and clear communication
- Written and verbal output shall be concise and accurate
- Credibility with both colleagues and customers
- Ability to remain calm and focused in pressurized situations
- High energy, dynamic, and action orientation and personal standards, self-motivation
- Represent ZOLL in a professional and positive manner
Graag solliciteren?
VLSG verzorgt de werving & selectie namens ZOLL voor deze vacature. Heb je interesse in deze positie en wil je graag solliciteren? Mail dan jouw CV + motivatie naar: info@vlsg.eu Voor meer informatie kun je contact opnemen met VLSG Search Solutions via: 085 – 822 11 55.